Terms & Conditions — jam37

In these Terms & Conditions, the following terms carry the meanings assigned below unless the context expressly requires otherwise:

• "Platform" — the jam37 website accessible at jam37.cam, including all sub-pages, mobile-optimized views, and any associated applications.
• "Company" / "we" / "us" / "our" — jam37 and its affiliated operating entities, officers, employees, agents, and licensors.
• "Member" / "you" / "your" — any natural person who has successfully registered an account on the Platform and whose account remains in good standing.
• "Account" — the individual registered user account created by a Member through the Platform's registration process.
• "Wallet Balance" — the aggregate of deposited funds, won amounts, and credited bonuses held within a Member's Account at any given time, net of withdrawals and settled wagers.
• "Bonus Funds" — promotional credits, free-bet allocations, or any non-cash incentive credited to a Member's Account under a specific promotional offer, subject to wagering requirements before conversion to withdrawable cash.
• "Wagering Requirement" — the minimum total bet turnover a Member must generate using Bonus Funds before those funds become eligible for withdrawal, expressed as a multiplier of the bonus amount (e.g., 10x).
• "KYC" — Know Your Customer — the identity and age verification process required by jam37 prior to activating full withdrawal privileges on an Account.
• "Applicable Laws" — all statutes, regulations, ordinances, and enforceable government directives that apply to the Member's jurisdiction of residence and/or the Company's operations.
• "Force Majeure Event" — any circumstance beyond the Company's reasonable control, including but not limited to natural disasters, civil unrest, acts of government, cyberattacks, telecommunications failures, or pandemic-related disruptions.

By accessing the Platform, clicking the registration button, or by placing any wager or making any deposit, you confirm that you have read, understood, and unconditionally agree to be bound by these Terms & Conditions in their entirety, together with any other policies incorporated herein by reference, including the Privacy Policy and the Responsible Gaming Policy.

jam37 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. Material changes will be communicated via a prominent notice on the Platform homepage or by email to the address registered on your Account. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms.

To register and maintain an Account on jam37, you must satisfy all of the following eligibility criteria at the time of registration and continuously thereafter:

1. You must be a natural person — corporate entities, trusts, and artificial legal persons may not register Accounts.
2. You must be at least 21 years of age. jam37 enforces a strict minimum age policy in accordance with Indonesia market standards. Providing false age information is a material breach of these Terms.
3. You must be a resident of Indonesia or otherwise legally permitted under the laws of your jurisdiction to access and use online gaming services.
4. You must not be a current employee, contractor, officer, director, or agent of jam37 or any affiliated entity, nor an immediate family member of such a person, unless jam37 has provided explicit prior written consent.
5. You must not have been previously excluded from the Platform, whether voluntarily via the self-exclusion tool or as a result of a suspension or termination action taken by jam37.
6. You must have the legal capacity to enter into a binding contract under the laws of your jurisdiction of residence.

Each individual may hold one Account only on the Platform. Multiple accounts held by the same individual, household, device, or IP address — whether simultaneously or sequentially — are prohibited. jam37 reserves the right to merge or close duplicate accounts and to void any bets placed or bonuses claimed through them.

During registration, you are required to provide accurate, current, and complete information including your full legal name, date of birth, residential address in Indonesia, mobile number, and a valid email address. You undertake to update this information promptly if any of it changes.

As part of our KYC process, you may be required to submit documentary evidence of your identity and age prior to making withdrawals. Acceptable documents include a valid Indonesian National Identity Card (KTP), a valid Indonesian passport, or other government-issued photo identification. jam37 may request additional documentation at its discretion.

You are solely responsible for maintaining the confidentiality of your Account credentials, including your username and password. jam37 will never contact you to request your password. Any activity conducted through your Account — whether or not authorized by you — is your responsibility. If you suspect unauthorized access, contact our support team immediately via live chat.

jam37 accepts deposits in Indonesian Rupiah (IDR / Rp) via the following payment channels: BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI (Bank Syariah Indonesia), OVO, DANA, GoPay, ShopeePay, and LinkAja. Additional payment methods may be made available from time to time at jam37's discretion.

• Minimum deposit: Rp 10.000 per transaction.
• Maximum deposit: Subject to the limits displayed at the time of transaction and as may be adjusted for your Account tier.
• Processing time: Local bank transfers and e-wallet deposits are typically credited within 1–5 minutes of confirmation. During periods of high volume or scheduled bank maintenance, processing may take up to 30 minutes.
• Currency: All Account balances are denominated in Indonesian Rupiah. Deposits received in other currencies will be converted at the prevailing exchange rate at the time of processing, subject to any applicable conversion fee.

All funds deposited into your jam37 Account must originate from a payment instrument registered in your own name. jam37 does not accept third-party deposits. Deposits made using payment methods belonging to another individual will be reversed and the associated Account suspended pending investigation.

Withdrawal requests may be submitted at any time by verified Members through the Account dashboard. jam37 targets a processing window of 5–15 minutes for most withdrawal requests to BCA, BRI, BNI, and Mandiri accounts. Actual processing times may vary based on the receiving bank's settlement cycles, national holidays, or technical maintenance windows.

• Minimum withdrawal: Rp 50.000 per transaction.
• Maximum withdrawal: Subject to daily and monthly limits applicable to your Account tier, as displayed in your Account settings.
• Withdrawal method: Funds will be returned to a bank account or e-wallet registered in your name. Withdrawal to a method not previously used for deposit requires additional verification at jam37's discretion.
• Wagering requirement: Only funds that have met all applicable wagering requirements are eligible for withdrawal. Bonus Funds that have not completed wagering requirements will be deducted from the withdrawal amount.

jam37 reserves the right to conduct additional security checks prior to processing withdrawal requests, including but not limited to requesting updated KYC documentation, confirming the source of deposited funds, or reviewing betting patterns for signs of bonus abuse or fraudulent activity. Such checks may extend the standard processing window.

jam37 offers a range of promotional bonuses including welcome bonuses, deposit match offers, free bets, cashback schemes, and seasonal promotions tied to events such as Idul Fitri, Ramadhan, Indonesian Independence Day (17 August), and major sporting events including BRI Liga 1, the EPL season, and the AFF Cup (Piala AFF).

Each promotional offer is subject to its own specific terms, which will be communicated at the time the offer is presented. In the event of any conflict between the specific promotional terms and these general Terms & Conditions, the specific promotional terms shall prevail. All bonus offers are subject to the following general conditions:

1. Bonuses are available to eligible Members only. jam37 reserves the right to exclude any Member from any promotion at its sole discretion.
2. Unless stated otherwise, each bonus offer is available once per Member, household, device, and IP address.
3. Bonus Funds must meet the stated Wagering Requirement before any portion may be withdrawn. Wagering requirements apply to Bonus Funds only, not to the associated qualifying deposit, unless expressly stated.
4. Wagering with Bonus Funds is subject to game contribution rates. Typically, slots contribute 100% toward the wagering requirement; live casino games, sports pre-match, and togel (Indonesia's traditional numbers lottery) contribute at reduced rates as specified per promotion.
5. jam37 reserves the right to void bets, cancel bonuses, and withhold associated winnings if it determines, in its reasonable judgment, that a Member has engaged in bonus abuse, including but not limited to: placing offsetting bets across multiple accounts, systematically exploiting low-risk wagering strategies to clear bonus requirements, or participating in coordinated bonus schemes.
6. Bonuses have an expiry period stated in the individual promotional terms. Bonus Funds and associated winnings that have not met the Wagering Requirement by the expiry date will be forfeited automatically.

All bets and wagers placed on the Platform are subject to the specific product rules applicable to each game type, as displayed within the respective game or betting market. The following general rules apply across all products on jam37:

• A bet is confirmed and becomes binding only when it has been accepted by the Platform and a bet reference number has been generated. Bets shown as "pending" are not yet confirmed.
• jam37 reserves the right to refuse, limit, or void any bet at its sole discretion, including bets placed in error, bets placed on markets that have been suspended, or bets that appear to exploit a pricing error.
• In the event of a technical failure during a live game or bet settlement, jam37 will use commercially reasonable efforts to reconstruct the game state from server logs. The Company's decision on the outcome of disputed rounds is final.
• Sports betting markets — including judi bola (football betting), mix parlay (accumulator) markets, and voor bola (Asian handicap) lines — are governed by the specific sportsbook rules published in the betting rules section of the Platform.
• Live casino games are operated by independent studio providers, including Evolution Gaming and Ezugi. The rules of each live game are governed by the studio's published game rules, which are accessible within each game interface.
• All game outcomes on jam37 that are not determined by live dealers are produced by certified Random Number Generator (RNG) systems, independently audited for fairness.

Maximum payout limits apply per event, per day, and per product category. These limits are displayed within the relevant product section and may be updated from time to time. Winnings exceeding the applicable maximum payout cap will be settled at the cap amount.

jam37 is committed to providing a safe and controlled gaming environment. We recognize that gambling can become harmful for some individuals and we take our duty of care seriously. The following tools are available free of charge to all registered Members:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your Account.
• Loss Limits: Cap the net losses you are prepared to accept over a defined time period.
• Session Time Limits: Restrict the duration of individual gaming sessions, after which you will be automatically logged out.
• Reality-Check Reminders: Receive periodic in-session notifications displaying the duration of your current session and your net position.
• Cooling-Off Period: Temporarily restrict access to your Account for a period of 24 hours, 7 days, or 30 days.
• Self-Exclusion: Permanently exclude yourself from the Platform for a minimum period of 6 months, up to permanent exclusion. Self-exclusion requests are irreversible for the duration elected.

To activate any of these tools, navigate to the Responsible Gaming section within your Account settings, or contact our support team via live chat. For further guidance, visit our dedicated Responsible Gaming page.

The following conduct is strictly prohibited on the Platform. Engaging in any of the activities listed below constitutes a material breach of these Terms and may result in immediate Account suspension, termination, forfeiture of funds, and/or referral to law enforcement authorities:

1. Providing false, misleading, or incomplete information during registration or KYC verification.
2. Registering multiple Accounts or using another person's Account credentials.
3. Using the Platform while under the age of 21 years.
4. Using automated software, bots, scripts, or any other artificial means to place bets, manipulate game outcomes, or exploit Platform functionality.
5. Engaging in any form of money laundering, structuring of deposits, or using the Platform for any purpose connected with the proceeds of criminal activity.
6. Colluding with other players to gain an unfair advantage in any multi-player game environment.
7. Deliberately exploiting errors, glitches, or pricing inaccuracies in the Platform's software or betting markets.
8. Engaging in bonus abuse as defined in Section 7 of these Terms.
9. Depositing funds using payment instruments that do not belong to you or whose use has not been authorized by the rightful owner.
10. Using VPN, proxy, or anonymizing services to misrepresent your geographic location or to circumvent Platform access restrictions.
11. Any conduct that disrupts, impairs, or places an unreasonable load on the Platform's infrastructure or the experience of other Members.

All content on the Platform — including but not limited to the jam37 brand name and logo, website design, text, graphics, software, data compilations, game interfaces, and promotional materials — is the exclusive intellectual property of the Company or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for your personal, non-commercial entertainment purposes. You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, transmit, or sell any portion of the Platform's content without the prior written consent of the Company.

To the fullest extent permitted by Applicable Laws, jam37 and its affiliates, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, loss of data, or loss of goodwill — arising out of or in connection with your use of, or inability to use, the Platform.

The Company's total aggregate liability to any Member in connection with these Terms, regardless of the cause of action, shall not exceed the total net deposits made by that Member to their Account during the 30-day period immediately preceding the event giving rise to the claim.

The Platform is provided on an "as is" and "as available" basis. jam37 makes no warranties, express or implied, regarding the Platform's uninterrupted availability, freedom from errors, or fitness for a particular purpose. Scheduled maintenance windows and unscheduled outages may occur; jam37 will use commercially reasonable efforts to minimize disruption and provide advance notice of planned maintenance where possible.

jam37 shall not be liable for any failure or delay in performance resulting from a Force Majeure Event. In such circumstances, jam37 will take all reasonable steps to resume normal Platform operations as quickly as practicable.

The collection, processing, storage, and use of your personal data by jam37 are governed by our Privacy Policy, which is incorporated into these Terms & Conditions by reference. By creating an Account, you acknowledge that you have read and understood our Privacy Policy and consent to the data practices described therein.

jam37 collects personal data that is necessary for account administration, identity verification, fraud prevention, regulatory compliance, and the delivery of personalized gaming services. We do not sell your personal data to third parties. Data is shared only with trusted service providers under contractual confidentiality obligations, or where required by law.

You may close your Account at any time by submitting a closure request through the Account settings or by contacting our support team. Prior to closure, any pending withdrawal requests must be resolved and any wagering requirements on active Bonus Funds must be addressed.

jam37 reserves the right to suspend or terminate any Account at any time and without prior notice where it reasonably believes that:

• You have breached any provision of these Terms & Conditions;
• You have provided false or misleading information during registration or KYC;
• Continuing to operate your Account would expose the Company to legal, regulatory, or reputational risk;
• Your Account has been compromised or is being used by an unauthorized party;
• You have engaged in prohibited conduct as defined in Section 10.

Upon termination for cause, jam37 reserves the right to withhold any Bonus Funds and associated winnings and to conduct a full investigation prior to releasing any remaining balance of deposited funds. In cases involving suspected fraud or money laundering, all funds may be frozen pending referral to the appropriate authorities.

These Terms & Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which jam37 holds its operational license. Any disputes arising under or in connection with these Terms that cannot be resolved amicably through our internal complaints process shall be submitted to the exclusive jurisdiction of the competent courts of that jurisdiction.

Nothing in this clause limits your statutory rights as a consumer under the laws of Indonesia. If any provision of these Terms is found to be invalid, unlawful, or unenforceable under Applicable Laws, that provision shall be deemed severed from the remainder of the Terms, which shall continue in full force and effect.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the jam37 support team through any of the following channels:

• Live Chat: Available 24/7 directly within the Platform. Average first response under 3 minutes during peak WIB (UTC+7) hours.
• Email: [email protected] — responses within 24 hours.

For formal legal notices, correspondence should be addressed to the registered office of the Company as published in the Platform's official licensing documentation. Legal notices sent by email to [email protected] will be acknowledged but do not constitute formal receipt for legal purposes unless confirmed in writing by the Company.